Family Medicine Net Guide Cover Story

Empowered! Taking Control of Your Health With the Web

ADVICE FROM A SURVIVOR:
A TALK WITH LAURA LANDRO
Laura Landro is an editor and award-winning writer for the Wall Street Journal. In 1991, Laura was diagnosed with a form of blood cancer called chronic myelogenous leukemia. Over the course of the months and years that followed, she used her training as a reporter to obtain critical information about the disease affecting her, improving her ability to interact with her doctors and eventually emerging as a survivor. Laura won the National Print Journalism Award from the Leukemia Society of America for her WSJ article, "A Survivor's Tale," and is the author of Survivor: Taking Control of Your Fight Against Cancer; she remains an outspoken advocate of patient empowerment through education.

MDNG: Characterize your experiences with the Internet as it relates to medical awareness. Did you have to find the info you were looking for, or did you know where to go?
LL: Well, you have to remember that I began my quest for medical information when I was diagnosed with chronic myelogenous leukemia in 1991, before the Internet as we know it now really existed. I knew absolutely nothing about leukemia, but I was able to use my newspaper's online news retrieval service to find articles from the lay press and medical journals. But there was no access to Medline for consumers, so I had to rely on a scientist friend to get the relevant papers I needed on topics such as bone marrow transplants. It wasn't until five years later that that really useful online medical information became accessible to consumers, and Medline began letting anybody with an Internet connection surf their vast store of data. By 1996, when I decided to write a book to help guide other patients through the medical system, I was able to recommend some excellent sites to help them learn more about different types of cancer and treatment options. To me, the most impressive thing about the Web is how it has enabled patients to find and help each other, and to share information. It isn't a substitute for consultation with a medical doctor, but it adds a new dimension to the patient information-gathering experience that would never have been possible without the Web.

MDNG: What was the initial reaction of your healthcare provider to your research?
LL: At the first cancer center where I sought treatment, the reaction wasn't very good. They were actually pretty alarmed to see a patient armed with peer-reviewed studies, pointing out the flaws in their treatment regimens, and asking difficult questions about things like disease-free survival rate. Several of the other cancer centers I visited were more open, and doctors really enjoyed talking over options with an informed patient. It saved the time that would have be spent educating me on the most basic issues, and let us use that time to really explore the pros and cons of the various options available to me. At the hospital I ultimately chose for my transplant, the Fred Hutchinson Cancer Research Center in Seattle (www.fhcrc.org), doctors were open to my questions and were pleased that I had done so much research before arriving for my initial consultation. The only problem was that sometimes doctors took for granted that I knew more than I did! It's a bit like knowing enough of a foreign language to converse and ask directions; the native speaker often assumes you really understand the language and starts talking a mile a minute.

All in all, I think my increased empowerment has changed my relationship with physicians and with the healthcare system in general. It has made me feel more like a partner and less like a subordinate. At the same time, I now understand more about the pressures faced by healthcare professionals, and respect what they are up against.

MDNG: How did you differentiate between the good sites and the bad ones?
LL: I think anyone of normal intelligence can usually differentiate between good and bad sites, though there is no accounting for how many seemingly bright people can get taken in my the claims of so-called “alternative” medicine now found in abundance online. (Dr. Stephen Barrett's www.quackwatch.org site, which reports on all kinds of healthcare scams, is worth checking from time to time). I always advise folks to check what they find against multiple sources, to note the date that the information was last updated, and to consider the source itself. You can usually rely on information from government research sites, academic medical institutions, and nonprofit disease advocacy groups; while information from patient support groups is also often reliable, it must always be checked against professional sources, as even the best patient advocates are not doctors.

MDNG: What advice would you give to people seeking information on a newly diagnosed condition?
LL: Use the Web to educate yourself, but use it wisely. As I mentioned before, depend on sites with reputable names attached, whether government-funded research centers, academic medical centers, or established commercial sites such as WebMD (www.webmd.com) or the Mayo Clinic (www.mayoclinic.com). Be careful about the date of the material you find, as well; medical information is always changing. Listen to what other patients have to say online but remember they are not doctors, so discuss everything with your medical professional. Above all, don't allow yourself to be overwhelmed by too much information; there comes a time when you have to gather your resources, make a decision based on the best evidence at hand, and trust your doctors.


First-Line Internet Resources
Laura Landro offers website suggestions for patients who don’t know where to begin.
Association of Online Cancer Resources
An “always expanding and improving site with the best links to cancer information and support on all different types of cancer.”
www.acor.org
Drug Digest
“Excellent for information about prescription drugs, including comparative information.”
www.drugdigest.org
MEDLINE Plus
“Great for basic education and links to medical literature and various databases.”
www.medlineplus.gov
Quackwatch
“Dr. Stephen Barrett's site, which reports on all kinds of scams in the health arena, is worth checking from time to time.”
www.quackwatch.org

 

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